PRIVACY POLICY

Your Privacy

We have developed this Privacy Policy to inform you of the data we collect, what we do with your information, what we do to keep it secure and the rights and choices you have over your personal information. 

The information we collect

We may collect a range of personal data, according to the services we are providing, but will only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).   

• Contact and personal details such as phone number and email address
• Business activities and demographic information such as postcode and IP address

In further dealings with you, we may extend this information to include your purchases, services used, records of conversations, agreements and payment transactions.

We do not collect any Sensitive Data about you, such as details about your ethnicity or beliefs.

We will not store, process or transfer your data unless we have an appropriate lawful reason to do so.

Generally, we do not rely on consent as legal grounds for processing your personal data, other than in sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time.

The reason we hold your data

We may obtain, use, process and disclose personal data to:

• provide you with information about us and our services;
• process your orders and administer your account in an effective manner;
• undertake management activities;
• comply with our contractual obligations with you;
• help us review, develop and improve our services and website;
• review job applications;
• comply with legal and regulatory requirements.

Sharing your information

We will only share your information when appropriate to provide you with an effective service or to comply with our legal obligations. When we do share data, we will put in arrangements to protect the data.

We may share your personal data with:

• HMRC, law enforcement or other government or regulatory agencies
• Trusted third parties for specialist IT and system administration services
• Professional advisers including bankers and insurers and accountancy services

For the avoidance of doubt, we will not sell or lease your personal information to third parties for marketing or advertising purposes.

Domain name services:
It will be necessary to share your data with Registrars, Registries and Certificate Authorities, some of whom operate outside the EEA.

When we transfer your personal data outside the EEA, we do our best to ensure a similar degree of security of your personal data.

Keeping you up to date on services

From time to time, we may send you news and announcements about our services but only if the services are relevant to an existing contract or recent sales negotiations or if we have your consent. When you first contact us we will ask if you would like to receive marketing communications. You can change your marketing choices online, over the phone or in writing at any time.

If you wish to amend your marketing preferences, you can do so by emailing info@rade.net or by calling 01502 478000.

Your rights

Right to Access Your Personal Information
You have the right to request access to the personal information that we hold about you. If we agree that we are obliged to provide this data to you (or someone else on your behalf), we will provide it free of charge and aim to do so within 30 days of identity being confirmed. We would ask for proof of identity and sufficient detail about your interactions with us that we can locate your personal information.

Right to Correction of Your Personal Information
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

Right to Stop or Limit Our Processing of Your Data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

More information about your privacy rights
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They ensure that the registered details of all Data Controllers, such as ourselves, are available publicly. You can access them here https://ico.org.uk/for-the-public.

You can make a complaint to the ICO about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. If you are not satisfied with our response or believe we are processing your personal data in a way which is inconsistent with the law you can complain to the ICO – helpline number: 0303 123 1113.

Security and storage of data