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  1. Introduction
    Rade is committed to ensuring the security of the data we hold. With the introduction of the General Data Protection Regulation (GDPR), we welcome the opportunity to highlight the measures we have put in place to ensure compliance where we hold or process personal data on your behalf.
  2. Principles of GDPR
    The main aim of GDPR is to safeguard personal data under this set of principles:
    • Process data lawfully, fairly and transparently
    • Only process data for explicit and legitimate purposes
    • Keep data up-to-date and accurate
    • Keep data only if required and for no longer than necessary
    • Keep data secure
  3. Your GDPR responsibilities
    The GDPR requires you, as a Data Controller, to ensure that any Data Processor services you use are GDPR compliant. This means that when you use any of our services to process personal data you need to carry out due diligence on our services and ensure certain contractual terms are in place.

    This GDPR Statement is our way of helping you meet the GDPR regulatory requirements and to offer you assurance that the security of your personal data is part of the everyday running of our business.
  4. Our role as a data processor
    When you use our services to store or process your personal data (including your customers’ and users’ data), you are the Data Controller and we are a Data Processor. This will be true for any personal data you place on our servers or by use of any of our other services.

    You are the owner of the data you submit to our services; we do not use your data for any processing of our own. You retain responsibility for setting standards and managing security of all data you upload and share.

    We will not provide access to any of your data unless required to do so by law. Third parties will be required to demonstrate they have a lawful reason to access data and under what authority.
  5. Your role as data controller
    When you use our hosting and email services to host, transmit or process data, you define the process and policies by which data is collected and processed.

    You retain responsibility for setting standards and managing security of all data uploaded to our platforms. Special emphasis must be placed on the confidentiality of account access. You must safeguard account passwords to prevent unauthorised access.

    Rade services may only be used for lawful purposes. Transmission, distribution or storage of any material in violation of UK regulation or law is prohibited.

    You should familiarise yourself with the new regulations and consider what changes to your working practices may need to be implemented.
  6. Working together
    The GDPR sets out how we should work together. This means we will:
    • only act on your written instructions as the Data Controller
    • ensure that people processing the data are subject to a duty of confidence
    • take appropriate measures to ensure the security of processing
    • only engage new sub-processors with your prior consent
    • assist you in meeting your GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments
    • delete or return all personal data to you as requested at the end of the contract
  7. Our GDPR commitment
    Rade is committed to ensuring our business, services and internal processes are GDPR compliant. In response to the new regulations we have:
    • taken advice and undertaken training on how GDPR may impact our services
    • assessed our internal processes and the services we offer to our customers
    • carried out due diligence on our sub-processors
    • made sure staff understand their responsibilities for the processing of your data
    • reviewed our technical and personnel protocols
    • updated internal policies to ensure on-going compliance
    • prepared a Data Processing addendum to help you meet the contractual requirements of GDPR in the ‘Data Controller – Data Processor’ relationship
  8. Data location
    We know technology is business critical. Therefore we have close working relationships with the specialist sub-processors we use, for hosting your website, managing your domain names and filtering your email, for example.

    Where your data is stored on our hosting servers, these are located at well connected, highly secure data centres. Servers include 24/7 hardware support and monitoring with daily backups and benefit from powerful network connections, generators, air conditioning systems and fire detection and suppression systems.

    Your data may be transferred outside the EEA in order to carry out certain services offered to you. We take steps to ensure that appropriate security measures are taken and the companies we deal with are based in countries that the EU has determined have an adequate level of data protection and, in the case of US companies, are part of the Privacy Shield scheme.
  9. Data sharing
    In the main the data you share with us is kept private but there are circumstances where we need to share information with others. For domain registrations, we are guided by ICANN and Nominet rules and regulations. If you purchase a SSL certificate, we will need to provide information for the vetting process. Our newsletter and service announcement lists, while initiated and managed by ourselves, use the Campaign Monitor platform. We use the courier services of UK Mail and naturally need to share your details to arrange delivery of goods; likewise when we drop ship from distributors.
  10. Stay informed
    We will continue to monitor and assess our strategy for GDPR and, when required, make operational changes. We will keep our Privacy Policy under regular review and you can always find the latest version on our website. Find detailed information about the GDPR on the website of the Information Commissioner’s Office:
  11. Data protection agreement
    This addendum to our Terms of Business is a further document you can provide to auditors. Simply download the pre-signed form, complete and return it to for the document to be legally binding.

Can we help?

For further details on Rade's connectivity solutions please call us on 01502 478000 or fill in our contact form.

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